Frequently Asked Questions (FAQs)
Can I get Themes/Plugins Purchase Code?
No, We don’t provide purchase code you should buy it directly from the developer if you need Purchase Code.
Can I get support from you?
Sorry, you should buy it directly from the developer if you need support.
Why it is your site I should download themes and plugins from?
First of all, we post only original clean files without internal ads, viruses and malicious code. Secondly, we offer high speed direct download links without ads. And thirdly, we always buy new themes and plugins, here you will always find files that does not exist in free access.
I bought a product, can i request refund?
We do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
We do not issue refund under the following circumstances:
You made a mistake and downloaded a wrong file
You can’t install downloaded theme or plugin
A theme or a plugin somehow does not work or not compatible with your Hosting and WordPress
A theme or a plugin requires license or purchase code
You got your website broken during a theme or a plugin was being installed
Where can I get a purchase key for a theme or a plugin?
95 % of all themes and plugins presented on our website are fully functional without entering the purchase key. The purchase key is necessary only for premium support on a developers’ website and to get automatic updates through the WordPress.
I have downloaded a theme/plugin but it does not work without a purchase key
Some themes and plugins require activation with a purchase key to import demo-data, paid extensions or do not work without activation. Pay attention that we provide original files and usually do not null themes or plugins. We also do not return money. If you have downloaded a theme or a plugin and they request activation – hire a freelancer to null it or make it on your own.
Can I download the update of the purchased product?
Not guaranteed, We do not have free updates for most products. you can download the product update only if the new version is available on our website.
Will the purchased product be updated automatically?
No, We do not provide the license keys required to automatically update products through the WordPress admin panel. If you need to update the product, you must download it from the website and perform the update manually. If you want to receive automatic updates you must purchase the product directly from the developer.
Do you offer technical support or freelance service?
We do not offer any technical support but you can send us your question and possibly we could give you an answer. We also do not offer any freelance service.
I can not install a theme or a plugin
Pay attention that there could be not only a theme/plugin inside a downloaded archive but also documentation, demo-data, PSD-files. Extract the downloaded archive and find an installation file inside. We advice to install themes or plugins via hosting file manager or FTP.
A theme or a plugin does not work, there are errors while working with theme/plugin
We do not give any technical support and do not guarantee that themes or plugins will function the way you want. If you need support and guarantees – please buy a theme or a plugin directly from its developer.
Do you have this theme or that plugin?
All we have is published on our website. Use a search button in the main menu. If you could not find a theme or a plugin you are interested in – we do not have it!
Can I resell the items downloaded here?
You’re NOT allowed to resell the items downloaded here on your or other websites. Your account will be permanently blocked if we discover that you are sharing the items here. And you are not refunded for the items.